Making the decision to use the Realogic suite of software solutions was a smart one. Realogic is committed to offering client support of the highest quality, providing different ways to submit issues, questions, and/or requests:
- Use the Support Portal at Realogic Helpdesk
- Search our Help Center using the Support widget in the lower left-hand corner of this page. If no results, Contact us, enter details, and Send.
Realogic prides itself on its modern support structure and issue resolution methodology, ensuring a rapid response to potential issues. In our efforts to resolve your issues expediently, we ask that you have the following information ready when you contact us.
For Realogic Tools
- Software Version
- License Code
- Subject: (Header for the issue being reported)
- Details: (a detailed description of the attempted action, the expected result and the actual output.)
- Steps: (Please provide detailed steps to recreate the issue being reported
- Attachment: (If applicable, please have a screenshot of the issue ready to attach to a support ticket).
- Frequency and predictability of the issue (intermittent or consistent action failure)
- Impact of issue (all users or isolated to single/group of users